Privacy Policy of Mama Baji

Information We Collect

When you use mama baji, we collect different types of information depending on how you interact with our platform. Here is a straightforward breakdown of what data mama baji gathers:

• Registration Data: When you create an account on mama baji, we collect your full name, date of birth, email address, phone number, and your chosen username and password. This information is essential for setting up and verifying your mama baji account.
• Identity Verification Documents: To comply with anti-money laundering regulations, mama baji may ask for a copy of your national ID card (NID), passport, or driving license. We may also request a selfie holding your ID and proof of address such as a utility bill.
• Financial Information: When you make deposits or withdrawals on mama baji, we collect details related to your payment method. This includes your bKash or Nagad account number and transaction references. We do not store full banking credentials on our servers.
• Activity Data: Mama baji records your gaming activity including bets placed, games played, winnings, losses, deposit history, withdrawal history, and login timestamps. This data helps us provide you with account statements and detect any unusual behaviour.
• Device and Technical Data: When you access mama baji, we automatically collect your IP address, browser type, operating system, device model, screen resolution, and referring URL. This technical data helps us optimize our platform for your specific device.
• Communication Data: If you contact mama baji support through live chat, email, or phone, we keep records of those conversations for quality assurance and training purposes.

How We Use Your Data

Mama baji uses your personal data for specific, legitimate purposes. We never collect data "just because" — every piece of information serves a clear function:

• Account Management: We use your registration data to create, maintain, and secure your mama baji account. This includes verifying your identity, processing logins, and sending important account notifications.
• Processing Transactions: Your financial data is used exclusively to process deposits and withdrawals on mama baji. We need this information to credit your account correctly and send your winnings to the right payment method.
• Fraud Prevention: Mama baji uses your activity data, device data, and IP address to detect and prevent fraudulent activity. This includes identifying multiple accounts, suspicious betting patterns, and potential money laundering attempts.
• Improving Our Services: We analyse aggregated, anonymised usage data to understand how players interact with mama baji. This helps us improve game selections, optimize loading speeds, fix bugs, and enhance the overall user experience.
• Responsible Gaming: Your gaming activity is monitored to identify signs of problem gambling. If mama baji detects patterns that suggest unhealthy gaming behaviour, we may reach out to offer support tools or recommend self-exclusion options.
• Legal Compliance: Mama baji may use your data to comply with legal obligations, respond to lawful requests from authorities, and enforce our terms and conditions.
• Marketing Communications: With your consent, mama baji may send you promotional emails or SMS about new games, bonuses, and special offers. You can opt out at any time through your account settings or by contacting our support team.

Data Storage and Security

Protecting your data is a top priority at mama baji. We invest heavily in security infrastructure and follow industry best practices to keep your information safe:

• All data transmitted between your device and mama baji servers is encrypted using 256-bit SSL/TLS encryption. This is the same level of security used by major international banks.
• Your password is stored using bcrypt hashing — mama baji staff cannot see your actual password. Even in the unlikely event of a data breach, your password remains protected.
• Mama baji stores your personal data on secure servers located in protected data centres with 24/7 physical security, fire suppression systems, and redundant power supplies.
• Access to personal data within mama baji is strictly limited to authorised personnel who need it to perform their job functions. All staff members undergo background checks and sign confidentiality agreements.
• We retain your personal data for as long as your mama baji account is active and for a period of 5 years after account closure, as required by anti-money laundering regulations. After this retention period, your data is securely deleted or anonymised.

Cookies and Tracking Technologies

Mama baji uses cookies and similar technologies to provide a smooth, personalised experience. Here is what you should know about how we use cookies:

• Essential Cookies: These are necessary for mama baji to function properly. They handle session management, authentication, and security. Without these cookies, you would not be able to log in or place bets on mama baji.
• Functional Cookies: These remember your preferences such as language settings, display options, and game favourites. They make your mama baji experience more convenient by reducing the need to re-enter information.
• Analytics Cookies: We use analytics tools to understand traffic patterns, popular pages, and user flow on mama baji. This data is aggregated and does not identify individual users. It helps us decide which features to improve or develop next.
• Managing Cookies: You can control cookies through your browser settings. However, please note that disabling essential cookies may prevent certain features of mama baji from working correctly. We recommend keeping essential and functional cookies enabled for the best experience.

Data Sharing and Third Parties

Mama baji does not sell your personal information to anyone. Period. However, there are limited circumstances where we may share your data with trusted third parties:

• Payment Processors: When you deposit or withdraw funds, mama baji shares necessary transaction data with payment service providers like bKash and Nagad to process your payment securely.
• Identity Verification Partners: We may use third-party verification services to confirm your identity during the KYC process. These partners only receive the minimum data necessary and are bound by strict confidentiality agreements.
• Regulatory Authorities: If required by law, mama baji may disclose your data to regulatory bodies, law enforcement agencies, or courts. We will only do this when we are legally obligated and will limit the disclosure to what is strictly required.
• Service Providers: Mama baji works with hosting providers, email service providers, and customer support tools. These service providers process data on our behalf and are contractually prohibited from using your data for their own purposes.

Mama baji ensures that all third parties we work with adhere to data protection standards comparable to our own. We regularly audit our partners to verify compliance.

Your Rights

As a mama baji user, you have the following rights regarding your personal data. You can exercise any of these rights by contacting our support team at [email protected]:

• Right to Access: You can request a copy of all personal data that mama baji holds about you. We will provide this information within 30 days of your request.
• Right to Correction: If any information in your mama baji account is inaccurate or outdated, you have the right to request corrections. You can update most details directly through your account settings.
• Right to Deletion: You can request that mama baji deletes your personal data. Please note that we may need to retain certain data for legal and regulatory compliance purposes even after deletion is requested.
• Right to Object: You can object to mama baji processing your data for marketing purposes at any time. We will stop sending promotional communications within 48 hours of receiving your request.
• Right to Data Portability: You can request your data in a structured, commonly used format so that you can transfer it to another service if you wish.

Children's Privacy

Mama baji is an adult-only platform. Our services are strictly for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If mama baji becomes aware that we have inadvertently collected data from a minor, we will immediately delete that data and close the associated account. If you believe a minor has registered on mama baji, please contact us immediately at [email protected] so we can take swift action.

Updates to This Privacy Policy

Mama baji may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or platform features. When we make significant changes, we will update the "Last Updated" date at the top of this page and may notify you via email or an in-platform alert. We encourage you to review this privacy policy periodically. Your continued use of mama baji after any changes are published means you accept the updated policy. If you disagree with any changes, you should stop using mama baji and contact our team to close your account.